Shipping & Delivery
Customers are always the top priority of CharmLash. It is totally understandable the irritated feeling of our customers when facing lengthy delivery time. That’s why we always provide our products with the most reasonable shipping method with the fastest delivery time: it will ONLY take 7-10 BUSINESS DAYS for the orders to be delivered.
Our customers come from all around the globe: The USA, Australia, Spain, Russia, Ukraine, Estonia, Germany, Italy, Japan, Poland, The United Kingdom, Netherlands, etc. We offer two kinds of delivery terms: by Express (for most orders) and by Sea (for larger orders).
Once your order is verified and your payment is approved, the production will be stated immediately. As a wholesaler, it normally takes a few days for custom-made productions. After finishing the production, we will inform you about the shipping cost and we will send the goods to you as soon as the payment is completed. You can choose shipment method via DHL, UPS, FedEx or any other nominated logistic companies.
CharmLash is constantly tracking and paying attention to every order: from the moment you place the order until the minute your package is picked up by courier companies. However, we are unable to control the movements/actions of courier companies. Due to that, there may be unavoidable delays/damaged packages/lost packages due to weather or other unforeseen circumstances. When you come across the above situation, please don’t worry. Our team member will be here to correct the issues and ensure a trouble-free experience for you.