FAQs

How do I place my order?

All you need to do is to make a call or email us at:

Hotline: +84 915795899.

Email: sales@charmlash.net

Can I order by phone?

We always prefer to confirm real orders by emails.

Can I cancel/make changes to the order I just placed?

Yes, you can!!!

You can always make changes or cancel the order before your payment (no more than 1 day from signing the contract/ confirmed order)

You can still make changes/ cancellation to your order within 2 hours after you have made payment. However, in this case, please contact us directly via our hotline or via Live Chat service on our website.

Getting Samples

We can send you samples of available items (usually items from our previous orders).

If the items are not available at the time, the sample fee and shipping fee will be charged.

In case of a mass order, we will return your sample fee before the production takes place.

Custom Lashes

If you have any idea or unique design in mind, please let us know and we will make it come true

I’m not happy with the product, I want a refund

Check out our Term & Conditions.

What forms of payment do you accept?

The available payment methods for purchasing our products from CharmLash are PayPal, Western Union for sample orders and Bank Transfer for confirmed orders.

What currencies can I pay?

We only accept USD.

Will I have to pay any sales tax?

If there is any local import tax for your order, you will bear the expense for this tax. We are sorry for this inconvenience.

How should I pay for the order?

Once a quote has been accepted, a 50% deposit plus shipping fee is required before producing. The remaining balance will be paid before shipping

Shipping international

Yes.

We are currently shipping our products to many international countries including the US, Australia, Spain, Russia, Ukraine, Estonia, Germany, Italy, Japan, Poland, the United Kingdom, Netherlands and many others.

We offer two kinds of delivery terms:

1) By express: for most of the orders

2) By Sea: for mass order.

For more details about shipping CLICK HERE.

How much does shipping cost?

We provide a competitive shipping price for all orders. Please contact us for more details.

How long does shipping take?

The shipment will be delivered to you after 1-3 or 5-7 business days by Express.

How can I track my order?

We will provide the available tracking number directly to your email. Please contact us in detail in case you want to track your order’s shipping information.

What are eyelash extensions?

Eyelash extensions are semi-permanent eyelashes (made from PBT fiber) that are applied individually to each natural lash.

Are your products approved?

Yes, our products are approved by The Korea Certification Mark.

What are CharmLash eyelash extensions made of?

The main materials we use are high quality PBT (poly-butylene-terephthalate) synthetic fiber. As PBT is very soft, light and can hold the original form, it has been the most widely used material for a long time.

Are CharmLash eyelash extensions safe for eyes?

With proper care and application by trained professionals, our products are completely safe to use.

How are CharmLash eyelash extensions categorized?

CharmLash eyelash extensions are categorized by their curls: I, J, B, C, CC, D, L, and L+.

How many eyelash extensions in a tray?

A case has 12 rows, 16 rows (default) or 20 rows with 225-250 lashes per line. Also, we accept customize design as well.

Are your eyelash extensions environment-friendly?

Our lashes are 100% environment-friendly.

   Are your products cruelty-free?

Please rest assured that all of our products are not tested on animals and are completely cruelty-free. We do not use real mink lashes for this reason.

Will it damage my natural lash?

No, it won’t if it is applied by an eyelash extension professional.

How long do CharmLash eyelash extensions last?

It depends on the quality of the adhesive glue that you are going to use.

How do I choose my eyelash extensions?

The first thing that we would recommend is to check with an expert to know more about your eyes and then you can, based on those descriptions, choose the right curl for the best impact.

Which thickness should I choose?

.05 / .07 / .10 – These ultra-light-weight lashes are ideal for clients whose lashes may not be strong enough to hold heavier extensions without weakening the natural lash. It is also perfect for clients whose lashes are going through a natural re-growth stage and require something lighter.

.15 – These are great for clients who have issues retaining their lashes when using heavier-weight lashes, or for clients whose natural lashes are going through a regrowth stage and temporarily require a lash that will cause less stress.

.20 – Provides a full, dramatic look without looking too unnatural. It’s important to note that these aren’t being applied to a client with weaker natural lashes as they may have poor retention.

.25 – For clients who want a more dramatic, glamorous look, it’s very important to note that these aren’t being applied to a client with weaker natural lashes as they may have poor retention.

(It would be best if you can go and ask for advice from professional).

Extra services?

Yes, CharmLash (a wholesale supplier) is a manufacturer so we do OEM (original equipment manufacturing) ODM (original design manufacturing), free private label and after-sale customer care.

Feel free to contact us at sales@charmlash.net